United Parcel Service Consumer Complaints All Reviews

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United Parcel Service Reviews

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  • Ups undeliverable postal service



    We only ask that the company do what they are paid to do. Deliver a package to the correct address as paid for. We have been lied to , dealt with incompetence in the customer delivery supervisor and now Tolkien it is a training route so expect problems. It is unfortunate we can't change all of the shipping to fed x or the postal service for dependable service. I don't understand how a company can stay in business as a delivery company and can't get the core business correct More...
    (Delivery Services)
  • Important Document



    I paid the vendor extra for an important document to be delivered quickly. On 5/29/14 the driver attempted delivery. A note was left on my front door. I contacted UPS and was told delivery will be tomorrow 5/30/14. When the driver arrived he could not locate the package. I contacted UPS and was told it was now on another truck, but would be delivered no matter what time on 5/30/14. I waited until 8:00pm and contacted UPS again. I was told to be patient that for sure the driver is delivering the package. Also, that UPS was very busy and had some issues. It was then midnight and guess what no... More...
    (Delivery Services)
    cturner1's Picture   cturner1    0 Comments   Comments
  • DELIVERY



    I purchase some items from Miles Kimbel. Normally the products are turned over to the USPS because we live in the county. Last night I came home to a notice in the mail box tell me that they tried to deliver but no one was home. My son is at the home 24/7. What the driver did was he went to our neighbors home. I have instructed our neighbor not to accept any packages. This is because the driver we have just drops the package where he wants. 3 months ago the driver drop a package at a home 5 miles from our home. Then last month I ordered something from Kmart. As of today, that package has... More...
    (Delivery Services)
    Jenniferrtodd's Picture   Jenniferrtodd    0 Comments   Comments
  • wish we had our competent UPS delivery person back



    Had to drive 30 miles round trip to pick up a box that UPS dropped the ball on because we have a dog. Retired and home most of the time, we still can't manage to get a parcel delivered by the same UPS delivery person that drives around our neighborhood pausing at stop signs, texting while driving, and pulling out in front of people walking down the street or actually whipping a U-turn at an intersection while we are walking in it. The heavenly driver we used to have was courteous, kind and thought his job was the actual delivery of packages. He had little cheese treats for dogs and... More...
    (Delivery Services)
    sunruh's Picture   sunruh    0 Comments   Comments
  • Amazon laptop



    My fiance and I just received our thousand plus dollar ASUS laptop shipment we ordered two days ago via Amazon Prime, the only problem was that there was no laptop in the box when we opened it. It was dropped at 6:15 PM on our front doorstep in San Antonio, TX, we knew because the Chihuahua started barking. The driver was gone when the box was taken in a few minutes later. No bother on the part of Amazon to require a signature from the recipient (one would think that would be standard for such a high value item). The outside packaging looked fine. The shipping stated 6 lbs, however, it was... More...
    (Delivery Services)
    cjmcneil's Picture   cjmcneil    0 Comments   Comments
  • Very bad service



    The sender was sent the package to my agency, that package was content all my information in there. My agent was move to different address, UPS could not delivery then go back search online and found the same name but different address. They print out their own label then sent to that address. The person who received a package open up and got my phone number then call me to pick up. My agent call UPS then report it and question them why not sent it back to sender instead of print their own label. That was not right now my information all ready expose. UPS answered the way the do business... More...
    (Delivery Services)
    kevinjack's Picture   kevinjack    0 Comments   Comments
  • UPS delivery



    I had a birth certificate sent from the Department Of Vital Statistics. I was told by the dept. that I would personally have to sign for a personal identification document. I came home to a sticker on my door saying that they delivered it next door and it was signed by "King". There is no King that lives there and these are neighbors that hate me. Nobody was at the address when I went to get my mail. I called and was told by the manager that "since he knew my first name they did nothing wrong". I waited out the neighbors who had to locate their friend "King" to... More...
    (Delivery Services)
    HollyGill's Picture   HollyGill    0 Comments   Comments
  • ALWAYS LATE...ONLINE UPS CHOICE SYSTEM LIES..A JOKE. WHY BOTHER?



    I get parcels DAILY at my residence and would like to rely on the UPS CHOICE ONLINE NOTIFICATIONS THAT AUTOMATICALLY COME TO ME VIA EMAIL WITH A DELIVERY TIME WINDOW. UPS WON'T COME TO HOMES WITH DOGS TIED OUTSIDE YET THEY MISLEAD CONSUMERS BY PROVIDING INACCURATE DELVIERY WINDOWS. I HAVE BEEN MISSIN GOUT ON LEETIN GMY DOG SIT OUTSIDE IN WONDER WEATHER THIS WINTER IN HOPES THAT THE DRIVER WOULD SHOW UP IN MY DESIGNATED WINDOWS. NOPE..AND NEVER. MY DOG HAS NOT HAD ANY OUTDOOR TIME BECAUSE OF THIS AND I HAVE REACHED THE POINT WHERE I WILL NOT RUN MY LIFE AROUND UPS' FALSE CLAIMS... More...
    (Delivery Services)
    FLASHEE2U's Picture   FLASHEE2U    1 Comments   Comments
  • Acer Chromebook all broken up



    On Feb. 11,2014 I shipped a package by UPS from San Antonio, Tx. to Temple, Tx. to Acer Repair Service. On Feb. 12 Acer Repair Service sent me pictures of my computer and the box it had been shipped in and the box had been busted open and my computer had been busted to pieces. This was totally unacceptable so I filled a claim and it was denied. They are blaming it on the packaging and I say it was due to the handling of the package since it had been busted open. I will never use UPS again. They are terrible and I am out a 10 month old laptop. I hate UPS. More...
    (Delivery Services)
    barrick3's Picture   barrick3    0 Comments   Comments
  • Overnight Delivery



    I paid extra to have a package sent to me overnight because I really needed it. I received an email telling me my package was out for delivery and would be delivered by the end of the day. At 7:30 pm, I called UPS to inquire about my package only to be told that the delivery person was running late but would deliver by midnight. No package delivered. I called this morning and was told that I shouldn't have been told that because the destination scan was not done until this morning and the package would be delivered today before 7:30 pm. I've already called the retailer I ordered... More...
    (Delivery Services)
    lovely14's Picture   lovely14    0 Comments   Comments
  • absolute disgrace



    twice this month had problem with ups seems they don't understand there own job (they deliver packages correct?) anyway 1 st item was returned to shipper after it took several times contacting them to do so seems they don't have a clue what there job is or that customer service is what is expected from them wasted over 4 hours talking to many people including several supervisors total waste of time all you get is same repeated prepared excuses and lies, never do they answer your question or seem to care one bit so onto 2nd package was suppose to come with no signature requirement... More...
    (Delivery Services)
    9wood's Picture   9wood    0 Comments   Comments
  • UPS - Unemployment Credit Card Lost, Lied to Re Delivery



    MD unemployment card was sent to my address in OR on 12/9/13.Was told 12/12/13 it had been held up by weather but would be delivered by 7pm that day or the next day, Friday 12/13. By the end of the day today, it still had not been delivered. Called UPS again and was told first that it had not been delivered due to weather and second that the package was supposed to be delivered today, but that it had not been scanned into the delivery truck. Later told package lost in Texas. Bank is re-mailing with UPS. 5 more days without food or heat.DON'T USE UPS! More...
    (Delivery Services)
    achava's Picture   achava    0 Comments   Comments
  • employee with anger issue



    I tried to post this earlier but I'm not sure if it was sent. Forgive me if this is a duplicate post. I encountered an angry UPS employee this morning. I have driven through the UPS distribution parking lot for years. I don't do it daily. I know I am not the only one who does this. I always drive slow and cautiously. I have never had any sort of incident or problem doing this. Customers drive in and out all the time. This morning was different. As I drove through, I saw that a UPS truck had blocked the exit. Never have I seen this. So I drove around the truck and onto the... More...
    (Miscellaneous)
    sall's Picture   sall    0 Comments   Comments
  • UPS DELIVERY SUX



    I had 2 packages that was going to be delivered to me. The first attempt, the delivery guy did not leave an info notice. The second attempt, the delivery guy ring the bell and told me to come downstairs. I came downstairs and he was gone, and this was when he left the info notice. I called UPS to get it rerouted to another location because I have waited the whole day for the 3rd attempt but the delivery guy wasn't here yet and they insist that i pay a fee to reroute it or i have to pick it up. I am very upset that UPS delivery is not trustworthy. More...
    (Delivery Services)
    ECLY's Picture   ECLY    0 Comments   Comments
  • UPS Lost Package, won't take responsibility over it.



    I contacted UPS to have the package held at the facility in order for me to pick it up first thing in the morning and not having to wait for the driver to delivery it by the end of the day since I needed the package to arrive before 12 noon. See UPS Note below: 08/15/2013, 4:20 P.M., A Delivery Change Request for this package will be processed. / As requested, the receiver will pickup at a UPS facility at their convenience. This must be within 5 business days. The following day, the note from UPS read: 08/16/2013, 7:56 A.M., The Delivery Change Request for this package has been... More...
    (Delivery Services)
    marisol424's Picture   marisol424    0 Comments   Comments
  • UPS MANAGER @ 904/825-1944 - St. Augustine FL



    They could not find my home. Called me. I returned call. She wanted direcitons to my home because they cannot find the place. All she had to do is look on a GPS device, Google Maps, etc. I said nothing. I said I will look it up on Google Maps and give you directions. I was at my ocmputer. As I typed the address in and pulled up the directions - she asked me how long I had lived there and said I do not nderstand why you cannot give me directions. I said I am going to give youu directions - she retorted - but if you have lived there for 6 months - why do you need to look it up. I asked her... More...
    (Delivery Services)
  • Last Mile



    I live in a small rural community where our mail is delivered to po boxes. The last few months the UPS partnered with our Post Office to finish delivering packages. Our post office will only deliver items baring a po box #. Since most companies that ship with UPS only put the street address on items, the post office immediately ships the items back. They say that it is a regulation and that they are too understaffed to look up our addresses. So every person I have talked to has had packages returned lately. In the month of April I had 3 items returned. Our church had one that never got... More...
    (Delivery Services)
    dottyg's Picture   dottyg    0 Comments   Comments
  • Rude and Obnoxious!!!



    The UPS guy who handles my neighborhood is a rude and obnoxious ass who tries to get out of his job!!! As soon as he realized that someone in my family is usually home he started leaving a bunch of boxes for the neighbors with us. I don't mind holding 1 or 2 boxes for someone but he started leaving more and more of them with us because he couldn't be bothered to actually deliver them to each house. After we had 4 pretty big boxes in our front hall for over 2 weeks I told him we wouldn't be taking anyone else's things anymore. Now our things are not being delivered.... More...
    (Delivery Services)
    chayatoby's Picture   chayatoby    1 Comments   Comments
  • Non delivery on set up date



    I ordered Levelor window blinds from a local home improvement store on March 16, 2013. I got a call the next day from the store telling me that UPS would be delivery the blinds on March 28th. Perfect timing for Easter weekend. On Wednesday, March 27th I got an voicemail from UPS wanting to set up a delivery time. I called UPS and left two voicemails regarding delivery for the next day. No return call from UPS. I called UPS again on Thursday morning (delivery day) and was informed that delivery would not happen that day! The soonest delivery would be Monday, April 1st (not a funny... More...
    (Delivery Services)
    simone2013's Picture   simone2013    0 Comments   Comments
  • wasting my time for waiting for the delivery



    My boyfriend called ups for re-schedule today.They told him that they can deliver at9am but he told them he is not free that time so,he requested tomorrow.later they called and told him that they can deliver this afternoon.So,he decided to wait for his persol. around 3pm He had to leave home so,he asked me to stay and wait for it.before he left he called ups to make sure they deliver today.They told him ''Don't worry We deliver today'' I had been waiting for his persol and did't receive.This is not first time I had this happened.I can't accept this... More...
    (Delivery Services)
    midori's Picture   midori    1 Comments   Comments
  • UPS blocked my door



    On 12/10/12 a large package (3'x2') was left in front of my door.It was addressed to someone else, although the address was my address. On 12/11 I called UPS and informed them that no one of that name dwelt at that address and to come get the large package, I gave them the tracking # , etc , spending many cell minutes informing them. The next day 12/12 the pkg remained in front of my door, blocking entrance and making it unsafe for a person in a walker to exit.This time I called Amazon. Com , the sender and went through the whole thing again, including opening the box to give... More...
    (Delivery Services)
    Grout4cake's Picture   Grout4cake    1 Comments   Comments
  • UPS-Delivered Wrong Customer



    Over past few years I have had several problems with UPS delivery in the US but this latest experience tops them all. I was tracking a parcel I was expecting and a unexpected emergency came up at last minute, so I tried to call UPS customer service to change the delivery but they advised me that the parcel was on truck for delivery and they could not reach the driver, but suggested I post a note on my door advising the UPS driver to take my parcel to the office of my complex. That is what I did thinking all would go well, but I was wrong instead of following my direction the UPS driver... More...
    (Delivery Services)
    woodster's Picture   woodster    0 Comments   Comments
  • Rude and unclear instructions



    Last week I order a tablet from amazon, which is shipped from amazon warehouse with ups service. Later that very same day, i found that I order the wrong version. Amazon can't cancel the order, but suggest me to reject the package when it deliver. I told my apt office to do so on my behalf, which the office failed to do so. I called up ups request a return to sender. The local ups warehouse called and confirm the information of "the location of the package",so I thought they are going to pick it up the next day, but they didn't. Then I called UPS again explained my... More...
    (Delivery Services)
    rain7608's Picture   rain7608    0 Comments   Comments
  • UPS needs improvement of services



    1. Lack of communication with customers: When I received first call from UPS operator (Melbourne, Australia), only was told they failed to deliver a parcel to me for three times. The track record said the driver failed to access the building. My request to let the driver or the operator call me when the next delivery encountered problem was flatly rejected. What happened next was that I waited helplessly whole day in my home while the driver never show up. Probably the driver went to the wrong building (I had answered intercom numerous times, just to tell delivery men they got the wrong... More...
    (Delivery Services)
    DannyYFV378's Picture   DannyYFV378    0 Comments   Comments
  • UPS wrong house delivery



    Why doesn't the delivery guy pay attention to the address he is delivering to?? I ordered my 2 year old's halloween costume that was suppose to be delivered to our house today. I tracked the order, only to find that it had been delivered to the wrong street, and it was even signed for by the wrong person. Do they just let anyone sign for a package, even if the name on the package is for someone else?? What I cannot understand is that in order to get to the street he left my package on, he had to drive past my street!! This isn't the first time this has happened but it was... More...
    (Delivery Services)
    MGraham's Picture   MGraham    1 Comments   Comments
  • Dangerous driver



    Yesterday (October 9th 2012), while walking to the Regal movie theater in Fishkill,NY a UPS driver failed to give my wife, son and myself the right of way while crossing the parking lot within a marked crosswalk. We had to stop abruptly or be struck by this driver as he proceeded past us wearing white earbuds. I called out "thank you" as he drove past. The driver responded by giving me the finger and honking his horn repeatedly. While waiting on line to buy our tickets, the driver came into the theater where he was either picking up a package or dropping off between 1:35 and 1:45... More...
    (Miscellaneous)
    Mike1954's Picture   Mike1954    0 Comments   Comments
  • UPS DRIVERS PARKING



    IT HAPPENED AGAIN TODAY, WENT TO PICK-UP MY WIFES PERSCRIPTON DRUGS @ CVS DRUG STORES AS USUAL AND UPS DELIVERY VAN WAS PARKED ACROSS ALL HANDICAPPED PARKING SPACES, BEING HANDICAPPED MYSELF I HAD TO PARKDOWN A COUPLE A ROWS. THE WOMAN DRIVER OF THE VAN KEPT UP UNLOADING AND GOING BACK AND FORTH WITH PACKAGES. I CONFRONTED HER ABOUT USING THE SPOTS THAT SHE WAS BLOCKING BUT IGNORED ME WITH NO ANSWER. SHE THEN JUMPED IN HER VAN THEN SPEED OFF.I AM IN MORENO VALLEY, CALIF. THEY BETTER TEACH THEIR DRIVERS LAWS More...
    (Delivery Services)
    BUDLITEMAN1's Picture   BUDLITEMAN1    0 Comments   Comments
  • UPS Driver Lied



    I awaited my delivery from UPS today, rearranged my schedule to be here for the delivery as I have a gate that needs to be unlocked to enter. When I checked the status on the delivery it said it needed a correct address. I checked the order confirmation and saw the sender had the correct address. I live in a small city, all streets have municipal installed street signs, my mailbox has the house number on both sides and the house number is above my front door. It was raining at the time that the status was updated about not having the correct address, I believe the UPS driver didn't... More...
    (Delivery Services)
    phiresrealm's Picture   phiresrealm    1 Comments   Comments
  • UNITED PARCEL SERVICES ( UPS ) BAD SERVICES REVEIWS



    I own a business and have had a business account with UPS for about 4 years now. I have to say that when it comes to UPS loosing the packages they can trick you into not paying you for their claims. UPS had lost my 1st package of signs I sent (I make signs) and I ended up making the signs again for the client because my client was very unhappy. UPS took my second package I sent and claimed it as the lost one. They also made some kind of scam and linked both tracking numbers to the same "Case #" , I lost money and they are not willing to take responsibility. So BE REALLY careful... More...
    (Miscellaneous)
    Gennysser's Picture   Gennysser    0 Comments   Comments
  • slower delivery & dropping pkg to USPS



    It give me great sadness to be complaining about and to UPS. You have been my rock for at least the last 20 years since I moved from my kids and mail packages. But of late it seems that packages take longer, it seems sometimes in checking the status of a package it stays in one location 2-3 and maybe more days. If I signe up to be alerted via email as to the location of my package I never get an alert. And I always check junk mail. On to my next complaint seems UPS has some contract with USPS so , when ones package arrives to ones closest UPS to you. It seems they now pass off your... More...
    (Delivery Services)
    dixieon4th's Picture   dixieon4th    0 Comments   Comments
  • UPS package delivery



    I had a package being delivered by UPS. They attempted the first time at 1:00 in the afternoon, when I am always at work. When I realized this, I went to the website to see what my options were. I signed up for "My Choice" which stated I could change the time of delivery....but even after signing up, that option was never given to me, even hours after the initial sign-up (the site said I would need to wait 90 minutes for the option to appear). When I called customer service to try to find a solution, I was told the sender had set it up so that a signature was required and I... More...
    (Delivery Services)
    jjones623's Picture   jjones623    0 Comments   Comments
  • swindle



    the UPS store representive Ali in fourcorner,silver spring MD is a big thief. He put $2 on the wall for notary but he charged me 10 bucks for 2 pages and other $10 for my fax that did not go throu,m when i asked him, he said "it is the price you have to pay it" i couldn't beleive what he said.i went there to ship a letter to my country but i ended up with that. More...
    (Legal Services)
    jamain's Picture   jamain    0 Comments   Comments
  • Package misdelivered



    Below is a message I wrote but was unable to send through the UPS website because they dictate the content of messages they will accept: "Your tracking site shows a package sent to me with the tracking number ** was delivered on 11/28/11. I have not received the package nor did anyone at my residence or my next-door neighbor. The driver neglected to attempt a personal delivery. The driver did not ring my bell nor the other two bells per the posted directions for deliveries. I realize that the shipper needs to address this issue in regards to a claim, but I need you to know that it... More...
    (Delivery Services)
    baxztq1's Picture   baxztq1    0 Comments   Comments
  • Mishandled delivery and lie about email



    On 11-10-11 I shipped a parcel from Florida to Connecticut. The tracking number was 1Z92A56F4272721433. I was told it would be there 11-15-11 and I was promised an email notifying me when it was delivered. I never received an email. Tracking indicated it was delivered at 6:36 PM on the promised date. I called the recipient the next morning to see if it had arrived. He had not seen it. Tracking further showed it had been signed for by a person who was not the addressee. The intended recipient had to go searching for it and luckily for UPS, he did track it down. This should not have... More...
    (Delivery Services)
    PJMorgan's Picture   PJMorgan    0 Comments   Comments
  • Never Received Package



    Hello. I ordered a package from an online store exactly fifteen days ago. The system from this store accidentally cut off my apartment number. I was supposed to have received a post card from UPS saying that I needed to contact them to change it. I received no such postcard. Apparently my package got sent to a center here in town. Eventually I received a call while I was in class and got a voicemail that I needed to come pick up my package. When I called them, the lady was very nice and helpful. She informed me once I gave her the right address, she could send it right back to me and it... More...
    (Delivery Services)
    tmiller4825's Picture   tmiller4825    0 Comments   Comments
  • Spoiled Halibut and Salmon



    I visited the small UPS store near my home in Anchorage, last Tuesday evening, July 5th. I purchased a small fish box, filled it with frozen halibut and salmon fillets, added freeze packs and paid for 2-day shipping. The girl at the counter said the box would arrive by noon on Friday (in Nebraska). I tracked the shipment on Thursday and noticed that the delivery date had changed to Monday the 11th (today). As I suspected the box of fish arrived spoiled, in fact the UPS driver in Nebraska told my friend to refuse the shipment because he could smell the rotten fish. UPS says they may... More...
    (Delivery Services)
    JewelAK's Picture   JewelAK    0 Comments   Comments
  • spoiled salmon



    I went to UPS in Eagle River to ship two packages of salmon to the lower 48 on Friday at 10 AM. The dour shipper charged me $220 for UPS next day and shipping boxes and stated it would arrive the following Tuesday. I later called to ask if the fish was refrigerated and the lady said it was and the box stated to keep refrigerated. She assured me the fish will stay frozen. The fish arrived spoiled and worthless. More...
    (Delivery Services)
    phk77's Picture   phk77    0 Comments   Comments
  • UPS DELIVERY SERVICES



    Today is Tuesday, June 7, I have been waiting on a package since Friday. When I looked up the tracking number it said it was at the office awaiting verification of address. I called the company who shipped the package and they repeated the correct address, I called UPS and they repeated the correct address. I was told the reason it was not delivered Friday was because the driver could not find my house. I then responded Well they've been here before and my address comes up on every GPS Ive ever used. You can pick your package up today in Opelousas I was told, which is about 35... More...
    (Delivery Services)
    renagaspard's Picture   renagaspard    2 Comments   Comments
  • NO PACKGE



    on 5/26 my package was scaned onto the truck for delivery and promptly disaapeared. Each dat the ntification updates and each day no package. The day of the first scheduled delivery the driver dropped off a package across the street and sped away while looking right at me throughthe window. When I tried to call customer service they acted like someone just hit them in the head with a blunt object and told me to call the shipper. I am still getting delivery ntoices for my package. The laws of science say that package is somewhere, where is it? More...
    (Delivery Services)
    MDeath's Picture   MDeath    1 Comments   Comments
  • Good and Bad



    I paid for a UPS world wide saver for a package to be send from the USA to Australia . The parcel went from the US to Tokyo to Canada to back to Tokyo to Japan to Singapore to Australia in less than 24 hours !!!! Great work . I buy everything I can from the states cause Aussie service is shut house ! Funny though that package has now been cleared through customs in Perth but has taken 26 hrs to take it from the airport UPS to Australian Air Express to be delivered to me in Broome !!! Typical Australian Service . And cause the hold ups with UPS I'm blaming you . More...
    (Delivery Services)
    Mattedmunds's Picture   Mattedmunds    0 Comments   Comments
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