United Parcel Service Consumer Complaints All Reviews

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United Parcel Service Reviews

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  • UPS Unable to Read a Map

    I have lived at the same address for 4 years. I have had many packages delivered by UPS. Now they claim they can't find my address. It is called a map. I would suggest that they get a updated one from Torrence County and make sure there drivers know how to read one. Overnight shipping. Not! Lets see if all my complaining about this matter dos any good. If the past is any reflection of the future; I would say UPS is on there way out. I will never use them again. EVER! More...
    (Delivery Services)
    steves02ss's Picture   steves02ss    0 Comments   Comments
  • Poor delivery service

    I purchased a purchased an item from best buy. The item was out of stock and had to be delivered. I sat in my condo all day 15 feet from the front door. I went out at 4 pm and found a notice that UPS tried to deliver it. There is a buzzer to my condo. The idiot failed to use it. I do not have the time to sit here another 8 hours for someone who cannot read or push a buzzer. Best buy should contract with a better more reliable delivery service. More...
    (Delivery Services)
    Carolynalucas's Picture   Carolynalucas    0 Comments   Comments

    I have 2 UPS Delivery men who work my route. For the life of me, I cannot figure out why I cannot get a package delivered to my home. It does not make a difference if it is Standard or Expedited shipping, the packages do not arrive. Also, there is never an attempt made to deliver the package as there was/is no bell rung nor was there ever a missed delivery slip present. I have filed complaints though UPS customer service agents, but I think those complaints are never viewed. I "live" a the UPS location to pick up my packages which is a total inconvenience and not customer... More...
    (Delivery Services)
    ak10462's Picture   ak10462    0 Comments   Comments
  • flag torn at ups store

    I'm very mad. Will not go to ups anymore.I took a small flag my grandson had made years ago. I ask the ups store to laminate it. They got it stuck in the machine and said they would call me when they got it unjammed. Had to take off rollers. A week later they called said they were still working on it. Now 3 days later they called said they could not save it they were sorry. I ask them just save me middle picture. They said they couldn't. This is a stupid. I really don't think they cared if it's a precious thing my grandson made. More...
    pbburkiett's Picture   pbburkiett    0 Comments   Comments
  • ups shipping

    I shipped several boxes from ct to sc. These boxes were severely damaged upon delivery. I called ups to complain. they told me I had to go thru the store I shipped them from. I called the store and they said once the package leaves the store its out of there hands. so basically I got no satisfaction from either avenue. just plain bounce around and the run around. my advise is to use another carrier for your shipping needs. ups doesn't give a shit about your packages or there customer concerns. More...
    bob1234567890's Picture   bob1234567890    0 Comments   Comments
  • UPS ..... Utterly Pathetic Service

    To whom it may concern, Open Letter of complaint In early December 2014 I chose U.P.S. to deliver an important parcel (to be sent from the U.K. and to be delivered to my home address in Lajeado, Rio Grande do Sul, Brazil) due to their promise of guaranteed delivery. The guaranteed delivery date to my home address was for the 15th December 2014. To date (18th January 2015), the parcel STILL has not arrived at my home address. Inside the parcel are, amongst other items, important vitamin supplements and Christmas presents for my daughter, sent from her grandmother. Due to the incompetence of... More...
    (Delivery Services)
    andreabelo's Picture   andreabelo    0 Comments   Comments
  • Ups sucks!!

    I swear I don't want ups to deliver not one more package for me. I saw that ups said they delivered my package by constantly checking the status. I never heard a doorbell but when I went to look for my package it wasn't there. Called costumer service, they were very unprofessional and left me on hold multiple times for half an hr at a time without coming back to the phone telling me there's nothing they can do. I hate ups. Their employees do not take pride in their jobs and are rude. Some items are not replaceable. More...
    (Delivery Services)
    Madcustomer15's Picture   Madcustomer15    1 Comments   Comments
  • the worest managment

    Dears Good Afternoon In this mail I would like to complain for you regarding UPS Bahrain management I was working with Ups for the last six month from June 2014 to December 2014, before joining Ups i was a customs clearance in TNT, I was very happy when joined your company,but when joined there was alot of problem in the operation team, coz of the management, and I have done my best to cover these problem, in my all carrier in jobs I never saw a bad management same as UPS, first thing I never saw an operation manager working 99% in the hub area and never set down in his office to check his... More...
    (Delivery Services)
    mahdim's Picture   mahdim    0 Comments   Comments
  • Terrible Manager at Alamo Heights, TX UPS

    I rarely use UPS, but needed to return a package. I went into the UPS center in Alamo Heights (San Antonio) TX, to send it off. I had the original UPS box the item came in and the young man at the counter thought I could use the same one to return it in. He checked with the manager, Mr. Schoff, who immediately started with a horrible attitude, saying it wasn't his box and I could use whatever box I wanted to. He was grumpy and rude. When he approached me directly with the same attitude and comments, I told him he had a shitty attitude and I will never use his business again. Horrible,... More...
    (Delivery Services)
    gonzo1's Picture   gonzo1    0 Comments   Comments
  • UPS has ruined Christmas

    I have had the worst time with UPS since we moved. Their trucks are in my neighborhood, Fed Ex makes it to my house, so does the postal service. But not UPS. They end up changing my address and delivering my packages to a completely different street miles away. The last straw was today when I learned my main package (ordered cyber monday, saving me lots of money as my husband was out of a job at the time) was deemed undeliverable and sent back. I had purposely spent hours on the phone, talking to anyone and everyone I could to make sure this wouldn't happen. In fact, the package left... More...
    (Delivery Services)
    hhorne's Picture   hhorne    1 Comments   Comments
  • Worst Delivery Service

    The drivers from the Cerritos, CA, Moore Street location have continuously made errors with my packages. The final straw was yesterday 11/19/2014 when they misplaced four of my packages. The website indicated three packages were left on front door and one on patio. Why would the driver delivering the four packages leave three on my front door and one on patio. Let me clarify that I have continuously complained and notified this specific location that ALL of my packages are to be left in my gated patio. 7 out of 10 deliveries consist of an error. The office always ensures me they will... More...
    (Delivery Services)
  • Horrible customer service at UPS facility in Farmingville, NY

    Shame on you UPS. Never in my life had I met with such poor customer service. The woman who works at UPS facility in Farmingville, NY, who did not gave me her name was the rudest person I had ever met, and trust me I deal with customer service on a daily bases. And that person is representing the company???? Nice job UPS. And that%u2019s not all, not only she was yelling at me and making false accusations, but the person who gives out the packages was making funny remarks about me being furies about their poor customer service quality %u2013 publicly, so him and other customers were... More...
    (Delivery Services)
    marzena13's Picture   marzena13    0 Comments   Comments
  • UPS Complain

    We waited for our delivery today, the ups tracking said "on vehicle out for delivery today". We waited, at 1:30 p.m., we saw the ups truck from our balcony. We saw the driver delivered some small packages into our building then he drive off without our package. We know because our is the large package. We thought maybe another ups truck will come but at 3:18 p.m. our tracking status said "the driver made first attempt to deliver, will deliver again in second attempt" when we saw from the balcony that the driver didn't even try to deliver our package. We figured he... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    jennifer741's Picture   jennifer741    0 Comments   Comments
  • Our porch is not a basketball net

    Since I seem unable to find a UPS site that wants to hear about it's incompetent drivers in the Winter Springs, Fl area, I'm using this site to blow off some steam. We just moved here from another Florida city where UPS services were excellent. Now, we have delivery people who toss our packages from the bottom of our walkway...about six feet...onto the porch. We are home, we can hear it happen and, by the time we get to the door they've pulled out and are gone. No ring of the doorbell, no nothing. Three weeks ago we had a new cement porch poured. It was the second day... More...
    (Delivery Services)
  • Ups undeliverable postal service

    We only ask that the company do what they are paid to do. Deliver a package to the correct address as paid for. We have been lied to , dealt with incompetence in the customer delivery supervisor and now Tolkien it is a training route so expect problems. It is unfortunate we can't change all of the shipping to fed x or the postal service for dependable service. I don't understand how a company can stay in business as a delivery company and can't get the core business correct More...
    (Delivery Services)
  • Important Document

    I paid the vendor extra for an important document to be delivered quickly. On 5/29/14 the driver attempted delivery. A note was left on my front door. I contacted UPS and was told delivery will be tomorrow 5/30/14. When the driver arrived he could not locate the package. I contacted UPS and was told it was now on another truck, but would be delivered no matter what time on 5/30/14. I waited until 8:00pm and contacted UPS again. I was told to be patient that for sure the driver is delivering the package. Also, that UPS was very busy and had some issues. It was then midnight and guess what no... More...
    (Delivery Services)
    cturner1's Picture   cturner1    0 Comments   Comments

    I purchase some items from Miles Kimbel. Normally the products are turned over to the USPS because we live in the county. Last night I came home to a notice in the mail box tell me that they tried to deliver but no one was home. My son is at the home 24/7. What the driver did was he went to our neighbors home. I have instructed our neighbor not to accept any packages. This is because the driver we have just drops the package where he wants. 3 months ago the driver drop a package at a home 5 miles from our home. Then last month I ordered something from Kmart. As of today, that package has... More...
    (Delivery Services)
    Jenniferrtodd's Picture   Jenniferrtodd    0 Comments   Comments
  • wish we had our competent UPS delivery person back

    Had to drive 30 miles round trip to pick up a box that UPS dropped the ball on because we have a dog. Retired and home most of the time, we still can't manage to get a parcel delivered by the same UPS delivery person that drives around our neighborhood pausing at stop signs, texting while driving, and pulling out in front of people walking down the street or actually whipping a U-turn at an intersection while we are walking in it. The heavenly driver we used to have was courteous, kind and thought his job was the actual delivery of packages. He had little cheese treats for dogs and... More...
    (Delivery Services)
    sunruh's Picture   sunruh    0 Comments   Comments
  • Amazon laptop

    My fiance and I just received our thousand plus dollar ASUS laptop shipment we ordered two days ago via Amazon Prime, the only problem was that there was no laptop in the box when we opened it. It was dropped at 6:15 PM on our front doorstep in San Antonio, TX, we knew because the Chihuahua started barking. The driver was gone when the box was taken in a few minutes later. No bother on the part of Amazon to require a signature from the recipient (one would think that would be standard for such a high value item). The outside packaging looked fine. The shipping stated 6 lbs, however, it was... More...
    (Delivery Services)
    cjmcneil's Picture   cjmcneil    0 Comments   Comments
  • Very bad service

    The sender was sent the package to my agency, that package was content all my information in there. My agent was move to different address, UPS could not delivery then go back search online and found the same name but different address. They print out their own label then sent to that address. The person who received a package open up and got my phone number then call me to pick up. My agent call UPS then report it and question them why not sent it back to sender instead of print their own label. That was not right now my information all ready expose. UPS answered the way the do business... More...
    (Delivery Services)
    kevinjack's Picture   kevinjack    0 Comments   Comments
  • UPS delivery

    I had a birth certificate sent from the Department Of Vital Statistics. I was told by the dept. that I would personally have to sign for a personal identification document. I came home to a sticker on my door saying that they delivered it next door and it was signed by "King". There is no King that lives there and these are neighbors that hate me. Nobody was at the address when I went to get my mail. I called and was told by the manager that "since he knew my first name they did nothing wrong". I waited out the neighbors who had to locate their friend "King" to... More...
    (Delivery Services)
    HollyGill's Picture   HollyGill    0 Comments   Comments

    (Delivery Services)
    FLASHEE2U's Picture   FLASHEE2U    1 Comments   Comments
  • Acer Chromebook all broken up

    On Feb. 11,2014 I shipped a package by UPS from San Antonio, Tx. to Temple, Tx. to Acer Repair Service. On Feb. 12 Acer Repair Service sent me pictures of my computer and the box it had been shipped in and the box had been busted open and my computer had been busted to pieces. This was totally unacceptable so I filled a claim and it was denied. They are blaming it on the packaging and I say it was due to the handling of the package since it had been busted open. I will never use UPS again. They are terrible and I am out a 10 month old laptop. I hate UPS. More...
    (Delivery Services)
    barrick3's Picture   barrick3    0 Comments   Comments
  • Overnight Delivery

    I paid extra to have a package sent to me overnight because I really needed it. I received an email telling me my package was out for delivery and would be delivered by the end of the day. At 7:30 pm, I called UPS to inquire about my package only to be told that the delivery person was running late but would deliver by midnight. No package delivered. I called this morning and was told that I shouldn't have been told that because the destination scan was not done until this morning and the package would be delivered today before 7:30 pm. I've already called the retailer I ordered... More...
    (Delivery Services)
    lovely14's Picture   lovely14    0 Comments   Comments
  • absolute disgrace

    twice this month had problem with ups seems they don't understand there own job (they deliver packages correct?) anyway 1 st item was returned to shipper after it took several times contacting them to do so seems they don't have a clue what there job is or that customer service is what is expected from them wasted over 4 hours talking to many people including several supervisors total waste of time all you get is same repeated prepared excuses and lies, never do they answer your question or seem to care one bit so onto 2nd package was suppose to come with no signature requirement... More...
    (Delivery Services)
    9wood's Picture   9wood    0 Comments   Comments
  • UPS - Unemployment Credit Card Lost, Lied to Re Delivery

    MD unemployment card was sent to my address in OR on 12/9/13.Was told 12/12/13 it had been held up by weather but would be delivered by 7pm that day or the next day, Friday 12/13. By the end of the day today, it still had not been delivered. Called UPS again and was told first that it had not been delivered due to weather and second that the package was supposed to be delivered today, but that it had not been scanned into the delivery truck. Later told package lost in Texas. Bank is re-mailing with UPS. 5 more days without food or heat.DON'T USE UPS! More...
    (Delivery Services)
    achava's Picture   achava    0 Comments   Comments
  • employee with anger issue

    I tried to post this earlier but I'm not sure if it was sent. Forgive me if this is a duplicate post. I encountered an angry UPS employee this morning. I have driven through the UPS distribution parking lot for years. I don't do it daily. I know I am not the only one who does this. I always drive slow and cautiously. I have never had any sort of incident or problem doing this. Customers drive in and out all the time. This morning was different. As I drove through, I saw that a UPS truck had blocked the exit. Never have I seen this. So I drove around the truck and onto the... More...
    sall's Picture   sall    0 Comments   Comments

    I had 2 packages that was going to be delivered to me. The first attempt, the delivery guy did not leave an info notice. The second attempt, the delivery guy ring the bell and told me to come downstairs. I came downstairs and he was gone, and this was when he left the info notice. I called UPS to get it rerouted to another location because I have waited the whole day for the 3rd attempt but the delivery guy wasn't here yet and they insist that i pay a fee to reroute it or i have to pick it up. I am very upset that UPS delivery is not trustworthy. More...
    (Delivery Services)
    ECLY's Picture   ECLY    0 Comments   Comments
  • UPS Lost Package, won't take responsibility over it.

    I contacted UPS to have the package held at the facility in order for me to pick it up first thing in the morning and not having to wait for the driver to delivery it by the end of the day since I needed the package to arrive before 12 noon. See UPS Note below: 08/15/2013, 4:20 P.M., A Delivery Change Request for this package will be processed. / As requested, the receiver will pickup at a UPS facility at their convenience. This must be within 5 business days. The following day, the note from UPS read: 08/16/2013, 7:56 A.M., The Delivery Change Request for this package has been... More...
    (Delivery Services)
    marisol424's Picture   marisol424    0 Comments   Comments
  • UPS MANAGER @ 904/825-1944 - St. Augustine FL

    They could not find my home. Called me. I returned call. She wanted direcitons to my home because they cannot find the place. All she had to do is look on a GPS device, Google Maps, etc. I said nothing. I said I will look it up on Google Maps and give you directions. I was at my ocmputer. As I typed the address in and pulled up the directions - she asked me how long I had lived there and said I do not nderstand why you cannot give me directions. I said I am going to give youu directions - she retorted - but if you have lived there for 6 months - why do you need to look it up. I asked her... More...
    (Delivery Services)
  • Last Mile

    I live in a small rural community where our mail is delivered to po boxes. The last few months the UPS partnered with our Post Office to finish delivering packages. Our post office will only deliver items baring a po box #. Since most companies that ship with UPS only put the street address on items, the post office immediately ships the items back. They say that it is a regulation and that they are too understaffed to look up our addresses. So every person I have talked to has had packages returned lately. In the month of April I had 3 items returned. Our church had one that never got... More...
    (Delivery Services)
    dottyg's Picture   dottyg    0 Comments   Comments
  • Rude and Obnoxious!!!

    The UPS guy who handles my neighborhood is a rude and obnoxious ass who tries to get out of his job!!! As soon as he realized that someone in my family is usually home he started leaving a bunch of boxes for the neighbors with us. I don't mind holding 1 or 2 boxes for someone but he started leaving more and more of them with us because he couldn't be bothered to actually deliver them to each house. After we had 4 pretty big boxes in our front hall for over 2 weeks I told him we wouldn't be taking anyone else's things anymore. Now our things are not being delivered.... More...
    (Delivery Services)
    chayatoby's Picture   chayatoby    1 Comments   Comments
  • Non delivery on set up date

    I ordered Levelor window blinds from a local home improvement store on March 16, 2013. I got a call the next day from the store telling me that UPS would be delivery the blinds on March 28th. Perfect timing for Easter weekend. On Wednesday, March 27th I got an voicemail from UPS wanting to set up a delivery time. I called UPS and left two voicemails regarding delivery for the next day. No return call from UPS. I called UPS again on Thursday morning (delivery day) and was informed that delivery would not happen that day! The soonest delivery would be Monday, April 1st (not a funny... More...
    (Delivery Services)
    simone2013's Picture   simone2013    0 Comments   Comments
  • wasting my time for waiting for the delivery

    My boyfriend called ups for re-schedule today.They told him that they can deliver at9am but he told them he is not free that time so,he requested tomorrow.later they called and told him that they can deliver this afternoon.So,he decided to wait for his persol. around 3pm He had to leave home so,he asked me to stay and wait for it.before he left he called ups to make sure they deliver today.They told him ''Don't worry We deliver today'' I had been waiting for his persol and did't receive.This is not first time I had this happened.I can't accept this... More...
    (Delivery Services)
    midori's Picture   midori    1 Comments   Comments
  • UPS blocked my door

    On 12/10/12 a large package (3'x2') was left in front of my door.It was addressed to someone else, although the address was my address. On 12/11 I called UPS and informed them that no one of that name dwelt at that address and to come get the large package, I gave them the tracking # , etc , spending many cell minutes informing them. The next day 12/12 the pkg remained in front of my door, blocking entrance and making it unsafe for a person in a walker to exit.This time I called Amazon. Com , the sender and went through the whole thing again, including opening the box to give... More...
    (Delivery Services)
    Grout4cake's Picture   Grout4cake    1 Comments   Comments
  • UPS-Delivered Wrong Customer

    Over past few years I have had several problems with UPS delivery in the US but this latest experience tops them all. I was tracking a parcel I was expecting and a unexpected emergency came up at last minute, so I tried to call UPS customer service to change the delivery but they advised me that the parcel was on truck for delivery and they could not reach the driver, but suggested I post a note on my door advising the UPS driver to take my parcel to the office of my complex. That is what I did thinking all would go well, but I was wrong instead of following my direction the UPS driver... More...
    (Delivery Services)
    woodster's Picture   woodster    0 Comments   Comments
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