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United Parcel Service Complaint - Amazon laptop - Shipping by UPS
United Parcel Service Complaint

United Parcel Service Complaint

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Amazon laptop - Shipping by UPS


My fiance and I just received our thousand plus dollar ASUS laptop shipment we ordered two days ago via Amazon Prime, the only problem was that there was no laptop in the box when we opened it. It was dropped at 6:15 PM on our front doorstep in San Antonio, TX, we knew because the Chihuahua started barking. The driver was gone when the box was taken in a few minutes later. No bother on the part of Amazon to require a signature from the recipient (one would think that would be standard for such a high value item). The outside packaging looked fine. The shipping stated 6 lbs, however, it was about 5 lbs short of that. I opened the shipping box from the bottom. The inside manufacturer box had a rip on its side. The laptop was gone but the accessories were left behind. Upon closer inspection I found that the clear packing tape on the top of the box had been cut open and then carefully re-taped. I don't know why Amazon wouldn't ship expensive items with their tamper evident logo tape. Very disappointed in Amazon and UPS. Waiting to see if Amazon will refund for the missing item.


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