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United Parcel Service Complaint - DELIVERY - Miles Kimbel
United Parcel Service Complaint

United Parcel Service Complaint

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DELIVERY - Miles Kimbel


I purchase some items from Miles Kimbel. Normally the products are turned over to the USPS because we live in the county. Last night I came home to a notice in the mail box tell me that they tried to deliver but no one was home. My son is at the home 24/7. What the driver did was he went to our neighbors home. I have instructed our neighbor not to accept any packages. This is because the driver we have just drops the package where he wants. 3 months ago the driver drop a package at a home 5 miles from our home. Then last month I ordered something from Kmart. As of today, that package has not been found.
I am being told that UPS can not hold our current packages for pickup and that they will be returned today. Now it was my understanding that if a package or packages could not be left at the home then we could make arragments for those packages to be held and we pick them up????
I have to tell you that I have never had this bad of service in my life. I have been told that there is a note on file saying out packages should be held for our pickup but now I am being old no that all packages will be returned.
One thing I can tell you is, from now on when I order something on line if UPS is how we will get it, I will cancel the order.
I don't understand why UPS can not and will not work with the customers.
Very poor service.


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