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United Parcel Service Complaint - Tried to leave desk in snow - delivery
United Parcel Service Complaint

United Parcel Service Complaint


Tried to leave desk in snow - delivery

My daughter paid an extra $100 for delivery of a desk to a residence. The desk is one she moved by herself; she is athletic, 5'8" and a normal build. They first quoted her one price, but then changed the amount to double that after she agreed to have them ship the desk. She was leaving the country and could not spend days trying to get them to honor the first quote. Finally, they honored it, and agreed to ship the desk to our front door.

The San Francisco person who helped her palletize the desk was FANTASTIC and HELPFUL. They were running late but still made sure to get the desk that day because she was leaving town. Excellent.

In DENVER, SERVICE WAS THE WORST OF ANY DELIVERY I HAVE HAD IN 10 YEARS. I was told that the desk would be LEFT IN THE PULL-THROUGH DRIVEWAY IN THE SNOW, because they aren't "allowed" to bring it up two steps to the door. IT WAS ONE STEP, OF LESS THAN 7" BUT HE CALLED IT TWO STEPS. I was then told I could sign the delivery slip NOW and accept any damage that may occur or they wouldn't even take it off the truck; rather they would take it back to the shipping center and "dispose" of it or charge me extra to bring it back.

WHAT A RIP OFF JOB. I think they were trying to get me to tip them to do their job. Had they been business-like, there would have been a tip. Instead, I was threatened with extra charges or having the desk disposed of.

It gets better - I am 56 years old and can move the desk with very little help. My husband had shoulder surgery, which is why my daughter paid extra to have it delivered to the house instead of a storage locker site. The desk fits in a bedroom and is not a huge piece of furniture.

To top it off, they then told me it weighed more than they realized. How did it gain weight between receiving and delivering it?

Brian, the "boss or dispatcher" was the one that threatened me. Thanks, Brian. I have built houses for a living, have lived in several countries and have moved a lot. Your name will always be remembered by me because of your attitude and threats. Exceeding bad service.

Our daughter, who is moving to Europe, was thinking of using your company for moving her other things. No way she will do it now. I called her at the airport to verify the terms of service while the delivery was here.

I have photos of the desk, the driveway, the steps. I would like to post those photos, also.

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