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United Parcel Service Complaint - UPS Customer Service Reps are idiots that could care less about clients
United Parcel Service Complaint

United Parcel Service Complaint

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UPS Customer Service Reps are idiots that could care less about clients


I shipped a package last Friday that should have delivered on Monday. On Tuesday I received an exception email stating that the package was improperly addressed. I immediately called UPS Customer Service and provided the accurate delivery information. On Wednesday the package was delivered to the WRONG address. Not the one I gave them to deliver to but to the one that UPS thought it should deliver to. They left the package at the door at the WRONG address and now I have to go through an "investigation" process that can take up to eight days. In the interim, my client doesn't have their product. During the process of trying to find the package and get it rerouted and starting the investigation I've spoken with six Customer Service Reps. Two of them were supervisors...obviously very poor supervisors. The customer is who suffers because UPS hires idiots to interact with their clients. I think FedEx deserves a shot at my business.


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